"atoott bandhan and atoott network" wrong
"toot tha huwa bandhan & toot tha huwa network" right
"toot tha huwa bandhan & toot tha huwa network" right
I am an Airtel customer,using this service from past 2 months.I have seen alot of faults in Airtel services.First I tried activating a sim card & sim card got activated but we couldn't receive the calls neither recharge and use,when we called customer care,they were rude and said the card needs to be reactivated as its partially activated.(What an excuse of hiding their fault.)We again bought a new sim card,which I am using, till now had an offer of free sms & all local calls 50 paise.Later by Airtel's default activation,they activated Hello tunes on my no. and deducted(robbed) Rs.30 from my credit balance.When I complaint about it to customer care,they said it is been activated from our side,as they didn't wanted to take the blame on themselves & said they can't refund the money.After few days they activated something called Mirchi Masala offer which I don't know what mirchi & masala does it have,for which they again deducted (robbed) Rs.5 for it and said if we want to deactivate it can be done but no refunding.Again there was a change of scheme in which my free sms were being charged,when we again called customer care,they said that the scheme is that initial sms will be charged and rest will be free but as per my knowledge when I had activated this new sim card,the scheme was daily 150 sms local & national totally free, it looks like I recharge the currency for my usage but the usage is done by Airtel Company.It also happened that one of my cousin's Airtel pre-paid no.which he was using from past 4 years all of a sudden got deactivated and after few days it was been activated for someone else without my cousin's knowledge and he was been asked to submit his documents,photographs & application for for the same number four to five time & he was loyally submitting the documents,thinking that his airtel pre-paid no.will be activated back for him to use.Even after all this they were not satisfied so they played another trick,there was a wrong recharge of Rs.56 on my Airtel pre-paid card all my calls and sms where barred,when asked about it to customer care people said that the tariff plan is changed and said all my calls Re.1 per minute and sms will be charged Re.1 per sms.The wrong recharge which they had done the amount was also not credited to my account balance but they showed the transaction successful and amount credited. In fact my credit balance was also been deducted. Over that the executive said that the tariff plan can not be changed for next 1 year, we have to keep recharging for Airtel Company benefit & while we were still talking to the Airtel Customer Care executive he just disconnected the call on us & in turn block all my calls to Airtel Customer Care & Airtel Complaint Help line,even the calls which we do to customer care which should actually be free is also charged. This is what AIRTEL say's "ATOOTTH BANDAN ATOOT NETWORK" where as it should have been like this "TOOT THA HUWA BANDHAN & TOOT THA HOWA NETWORK"